Posts Tagged With: support
· September 22, 2008 at 11:36 am · Personal
I was in need of a new chair, so I figured – why not order one of those SumoSacs? They do look pretty cool. So where does the problem come in? Well one week later and I have yet to hear anything about the order I put in. The way I see it, places like Amazon.com have spoiled me to good customer service. Over at SumoLounge.com (where I picked up my sack of sumo) the only support they have is via e-mail – which NOBODY has answered in over a week’s time.
Starting to wonder, where it all gets dumped to? Is there some poor sap somewhere looking at my e-mails and laughing – or maybe somebody has been sick?
So where is my SumoSac? Not a clue (hopefully somebody from Sumo Lounge might be reading this. Coming from somebody who does nothing but customer support day in and day out, makes me feel good that I’m delivering better support than these guys right now.
Come on, Sumo Lounge – prove me wrong!
· July 28, 2008 at 4:00 am · Web Development, Web Hosting
One of my most recent project I have been put in charge of for Lunarpages is building up a support site wiki for all of their customers to use. Now as somebody who uses WordPress for just about everything - I was skeptical about moving over to the wiki format.
I do have to say I think I am getting a grasp on how to move around, edit and customize a wiki. Thankfully, there is a lot of good help and resource information on MediaWiki’s web site. If you ever find yourself building a wiki this is one nice resource your going to be using over and over again for sure.
One of the most helpful have been the post about categories, think I have that about mastered by now. I haven’t even started looking at all the extensions though. Have any other wiki advice for me as I tackle this new project of mine?
· June 3, 2008 at 5:34 am · Personal
Well yesterday was the big day - got my desktop PC back from HP!
Looks like they replaced my power supply and I should be back up and running as I was in a few days at most. Going to take time to get things synced back over from my laptop to my desktop. Overall I would say I was very impressed with how HP handled the situation. A couple of days ago they even gave me a phone call to see how things were going and if I had gotten it back yet - that was nice.
On a side note, I can also report that Windows Vista’s image based backup service actually works! I made a backup of my PC before I sent it off and I am now back to how I was two weeks ago (even after a few reformats in between). I am almost scared to praise them too much because then the wheels might fall off - but thus far that part of the experience has been the most surprising of all.
· May 28, 2008 at 7:03 am · Personal
Been a few days since I had heard back from HP about my PC they have their hands on (and are hopefully fixing back up). Just as I was about to give them a phone call - I get an e-mail in giving me the same details I already knew about my order and at the bottom this new nugget of information:
Hewlett-Packard Receipt of Defective
Receipt Date of Defective Product: 05/27/2008
Expected Delivery Date: 06/05/2008
Now I know from the FedEx tracking code I have that the 27th is when they got my PC to their HQ. So does that mean I should be getting it back on the 5th of next month and it is going to take over a week to fix? Maybe I’ll still get lucky and they’ll ship it back by the end of the week.
I love my laptop, but really missing having my PC here too.
· May 20, 2008 at 5:15 am · Personal
Well not much as changed, with my melted PC - so thought instead I’d make a few observations thus far:
- HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.
- I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.
- I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop - so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.
Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.
· May 19, 2008 at 5:44 am · Personal
While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting - so I had to backup and shut her down.
You can check out more photos from my Flickr account.
I contacted HP support, and they will be sending me a box to ship her back in - so I can get it fixed or replaced, and sent back here. I figured, if this disaster gives me anything it has given me something to write about so expect me to chronicle the entire experience with working with HP’s support team right here over the upcoming days.
