On the Web Hosting Show podcast, we have done a lot of talking recently about web hosts that use Twitter, and how they use it.  Some use it for support, others use it for marketing, and the best ones use it for both.  Who are the most popular web hosts on Twitter though?
To [...]

Having worked in the world of support for many years, this “cheat sheet” just made me giggle.  The xkcd web comic series has pretty much hit the mark when it comes to how you can really solve 95% of the problems out there.

For those of you who might not have noticed, one of my other projects – WebHostingShow.com got a little ‘bit of a face lift yesterday, mainly as far as the logo goes.  This did give me an excuse to spruce up a few other features that are well worth checking out too. 
How do [...]

It is easy to go a little bonkers when dealing with technical support.  I’ve been in those shoes many times before, and I have worked as technical support in one way, shape or form for a little over half a decade now.  So how can you guarantee yourself a quicker and more reliable tech [...]

I was in need of a new chair, so I figured – why not order one of those SumoSacs?  They do look pretty cool.  So where does the problem come in?  Well one week later and I have yet to hear anything about the order I put in.  The way I see it, places [...]

One of my most recent project I have been put in charge of for Lunarpages is building up a support site wiki for all of their customers to use.  Now as somebody who uses WordPress for just about everything – I was skeptical about moving over to the wiki format. 
I do have to say [...]

Well yesterday was the big day – got my desktop PC back from HP! 
Looks like they replaced my power supply and I should be back up and running as I was in a few days at most.  Going to take time to get things synced back over from my laptop to my desktop.  Overall [...]

Been a few days since I had heard back from HP about my PC they have their hands on (and are hopefully fixing back up).  Just as I was about to give them a phone call – I get an e-mail in giving me the same details I already knew about my order and at [...]

Well not much as changed, with my melted PC – so thought instead I’d make a few observations thus far:

HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before [...]

While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting – [...]