DirecTV, Stop Letting Me Down!

Comments (3) · June 18, 2008 at 5:49 am · Personal

Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup.  This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish.  Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally sucked.

Back on June 4th I setup the order and they said they would be here to set it up on the 13th.  Oh goodie I said, can’t wait to get it up and running.  Well, about 9:00 AM on the 13th they said they wouldn’t be here cause they didn’t have enough techs working.  Fair enough, it was Friday the 13th afterall.

Next they were suppose to show up Monday, the 16th.  I got excited again because I thought I’d get to watch WWE RAW on my new TV in high definition.  Oh goodie I thought again.  Well, Monday about 1:00pm (an hour after their deadline for being here) I contact DirecTV to see where they were at.  The first person I talk to doesn’t have a clue but she gives me a local number.  Call the local number and I’m told they still don’t have enough techs to work in the area, and they move my install date again… to today.

So here we are.  Will they show up?  Will I have to call them to see why they haven’t shown up?  Should know sometime this afternoon.  Overall though, I have to say I am pretty disapointed with DirecTV’s customer service in a whole.  What if I was a new customer?  Heck - Dish Network is looking kind of nice by now.  Wonder how good their tech support is?

Update: Still nobody, and they got 20 minutes left to get here to meet their “promise” of behing here from 8AM - Noon.  Posted about it on their user forums too.

Looks like DirecTV deleted my thread without reason?  Wasn’t anything bad there - just going over what had happened thus far.  Once again, DirecTV ends up with two thumbs down as far as customer service goes.

 

Waiting for the Vista Sucks Phase

Comments off · February 8, 2007 at 8:59 am · Hot Web Topics

I have made up my mind that I am going to wait a while before I even think of touching or upgrading to Vista on any machine. Let everybody get their updates out. Let everybody beat on it for a while. Eventually I will be forced to move over though on at least one machine.

Now what I am really waiting on pins and needles for right now is for us to get out of this “Vista is wonderful and great and pretty and will change your life” phase and get into the Vista sucks phase.

Back when Windows XP first came out, it didn’t take too long for people to go from saying:

“The interface is a welcome change from the colorless existence we once had…”

to

“The interface looks like a children’s toy. Where is the mature look and design I want?”

This time around though (or maybe I am not paying as much attention) it seems like the “this sucks” phase is taking a little longer to roll out into the mainstream conversation.

 

Sony Headphones Suck

Comments off · October 3, 2006 at 5:56 pm · Personal

I come back in from taking care of all the animals we have down here (because you know everybody in the South has a dozen animals at least) and my headphones broke when I was taking them off.

I wasn’t mad enough to write Sony a dirty expletive filled E-mail - but I did have the thought to post it Online.

This is my second pair of Sony headphones that have mysteriously broken on me. I think I might be done with the Sony brand as far as headphones go now.

Have some good suggestions for good “outside/work” headphones?

 

IE7 Doesn’t Do It

Comments off · August 31, 2006 at 6:04 pm · Hot Web Topics

Internet Explorer 7 still just does not do it for me. I have been playing around with the latest release for a few days now, and I can’t get into it. The interface is OK, but nothing to write home about. In fact, it looks like what Firefox would have looked like - if the Microsoft team developed it.

There is no reason to soften the blow, it is a turd with a pretty pink bow. Simple as that.

I finally had to give up on it today though, because I realized it was the cause for FeedDemon going all screwy on me. I went back to IE6, and my problems went away.

On the other hand, I have been using the latest betas of Firefox 2 and I have to say I like what I see. New features, faster loading (for me, at least) and pretty to look at. Where could you go wrong? Then again, when it comes to Firefox, I have all my facts straight.