Mitchelaneous

Day 2 - Dealing with HP Support

Comments · May 20, 2008 at 5:15 am · Personal
Tags: day 2, feedback, HP, melted, PC, repairs, series, support

Well not much as changed, with my melted PC - so thought instead I’d make a few observations thus far:

• HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.

• I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.

• I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop - so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.

Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.

Day 1 - Dealing with HP Support

Comments (2) · May 19, 2008 at 5:44 am · Personal
Tags: feedback, HP, melted, PC, power supply, repair, support

While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting - so I had to backup and shut her down.

You can check out more photos from my Flickr account.

I contacted HP support, and they will be sending me a box to ship her back in - so I can get it fixed or replaced, and sent back here. I figured, if this disaster gives me anything it has given me something to write about so expect me to chronicle the entire experience with working with HP’s support team right here over the upcoming days.