Tag Archives | HP

Day 16 – Dealing with HP Support

Jun/03 in Personal

Well yesterday was the big day – got my desktop PC back from HP! 

Looks like they replaced my power supply and I should be back up and running as I was in a few days at most.  Going to take time to get things synced back over from my laptop to my desktop.  Overall I would say I was very impressed with how HP handled the situation.  A couple of days ago they even gave me a phone call to see how things were going and if I had gotten it back yet – that was nice.

On a side note, I can also report that Windows Vista’s image based backup service actually works! I made a backup of my PC before I sent it off and I am now back to how I was two weeks ago (even after a few reformats in between).  I am almost scared to praise them too much because then the wheels might fall off – but thus far that part of the experience has been the most surprising of all. 

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Day 10 – Dealing with HP Support

May/28 in Personal

Been a few days since I had heard back from HP about my PC they have their hands on (and are hopefully fixing back up).  Just as I was about to give them a phone call – I get an e-mail in giving me the same details I already knew about my order and at the bottom this new nugget of information:

Hewlett-Packard Receipt of Defective
Receipt Date of Defective Product:             05/27/2008
Expected Delivery Date:                        06/05/2008

Now I know from the FedEx tracking code I have that the 27th is when they got my PC to their HQ.  So does that mean I should be getting it back on the 5th of next month and it is going to take over a week to fix?  Maybe I’ll still get lucky and they’ll ship it back by the end of the week.

I love my laptop, but really missing having my PC here too.

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Day 2 – Dealing with HP Support

May/20 in Personal

Well not much as changed, with my melted PC – so thought instead I’d make a few observations thus far:

  • HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.
  • I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.
  • I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop – so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.

Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.

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Day 1 – Dealing with HP Support

May/19 in Personal

While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting – so I had to backup and shut her down.

Overheated? Part 3 Overheated? Part 4

You can check out more photos from my Flickr account.

I contacted HP support, and they will be sending me a box to ship her back in – so I can get it fixed or replaced, and sent back here. I figured, if this disaster gives me anything it has given me something to write about so expect me to chronicle the entire experience with working with HP’s support team right here over the upcoming days.

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Mitch’s New Powerhouse Pavilion Elite

Nov/23 in Personal

Mitch’s New PCI broke down and bought a new computer. After having my last PC for a good four or five years, I figured it wouldn’t hurt to lay down some cash on a new one.

Since I do all my work remote, it is something that I need to have to make an income – so why not spend a little extra? That was my internal argument before hitting the buy button for this beauty.

I ended up going with the HP Pavilion Elite and I am pretty darn happy. Of course, I had better be because the final price was a little over $2,000. Continue Reading →

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My New HP Compaq n6400

Sep/09 in Personal

New HP Laptop 2

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Mitch’s First Laptop Computer

Sep/06 in Personal

Well, I finally went out on that limb and decided to buy myself a laptop computer. I ordered it last night via NewEgg.com and it almost made my stomach turn when I saw the price. I deserve it though, don’t I? Here are the specs on it.

HP Compaq nc6400 NoteBook

Operating System – Windows XP Professional
CPU Type – Intel Core Duo T2500(2.0GHz)
Screen – 14.1″ WXGA
Memory Size – 1GB DDR2
Hard Disk – 80GB
Optical Drive – DVD Burner (Dual Layer)
Graphics Card – ATI Mobility Radeon X1300
Video Memory – 256MB
Communication – Modem, Gigabit LAN and WLAN
Card slot – 1 x Type I/II PC Card Slot
Dimensions – 13.0″ x 9.4″ x 1.1″
Weight – 5.0 lbs.
CPU Type – Intel Core Duo
CPU Speed – T2500(2.00GHz)
Touchpad – Touchpad with scroll zone, two soft-touch buttons
Keyboard – 101/102-key compatible keyboard features an industry standard
Trackpoint – Pointstick, two soft-touch buttons
Weight – 5.0 lbs.

Did I do good?

Now why go with HP? Well I have had two or three HP computers, and I have to say they might come loaded down with crap – but their customer support team has never let me down. With the last PC I bought from them, I had to return my monitor. I contacted them, told them the problem and they sent me another one with 2 or 3 day shipping. I sent my old one back in the box the new one came in and I was done with it. HP has won me over.

The new machine should be here either Thursday or Friday, so I’ll be sure to post some pics!

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