Posts Tagged With: HP
· June 3, 2008 at 5:34 am · Personal
Tags: backup, final, HP, image, repair, support, Vista
Well yesterday was the big day - got my desktop PC back from HP!
Looks like they replaced my power supply and I should be back up and running as I was in a few days at most. Going to take time to get things synced back over from my laptop to my desktop. Overall I would say I was very impressed with how HP handled the situation. A couple of days ago they even gave me a phone call to see how things were going and if I had gotten it back yet - that was nice.
On a side note, I can also report that Windows Vista’s image based backup service actually works! I made a backup of my PC before I sent it off and I am now back to how I was two weeks ago (even after a few reformats in between). I am almost scared to praise them too much because then the wheels might fall off - but thus far that part of the experience has been the most surprising of all.
· May 28, 2008 at 7:03 am · Personal
Tags: delay, hewlett-packard, HP, PC, reviews, shipping, support
Been a few days since I had heard back from HP about my PC they have their hands on (and are hopefully fixing back up). Just as I was about to give them a phone call - I get an e-mail in giving me the same details I already knew about my order and at the bottom this new nugget of information:
Hewlett-Packard Receipt of Defective
Receipt Date of Defective Product: 05/27/2008
Expected Delivery Date: 06/05/2008
Now I know from the FedEx tracking code I have that the 27th is when they got my PC to their HQ. So does that mean I should be getting it back on the 5th of next month and it is going to take over a week to fix? Maybe I’ll still get lucky and they’ll ship it back by the end of the week.
I love my laptop, but really missing having my PC here too.
· May 20, 2008 at 5:15 am · Personal
Tags: day 2, feedback, HP, melted, PC, repairs, series, support
Well not much as changed, with my melted PC - so thought instead I’d make a few observations thus far:
- HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.
- I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.
- I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop - so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.
Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.
· May 19, 2008 at 5:44 am · Personal
Tags: feedback, HP, melted, PC, power supply, repair, support
While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting - so I had to backup and shut her down.
You can check out more photos from my Flickr account.
I contacted HP support, and they will be sending me a box to ship her back in - so I can get it fixed or replaced, and sent back here. I figured, if this disaster gives me anything it has given me something to write about so expect me to chronicle the entire experience with working with HP’s support team right here over the upcoming days.
· November 23, 2007 at 7:52 am · Personal
Tags: elite, HP, new, pavilion, PC, shopping, stats
I broke down and bought a new computer. After having my last PC for a good four or five years, I figured it wouldn’t hurt to lay down some cash on a new one.
Since I do all my work remote, it is something that I need to have to make an income - so why not spend a little extra? That was my internal argument before hitting the buy button for this beauty.
I ended up going with the HP Pavilion Elite and I am pretty darn happy. Of course, I had better be because the final price was a little over $2,000. Read the rest of this entry »
· September 9, 2006 at 8:23 pm · Personal
Tags: awesome, compaq, HP, laptop, n6400
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