Day 16 - Dealing with HP Support
Well yesterday was the big day - got my desktop PC back from HP!
Looks like they replaced my power supply and I should be back up and running as I was in a few days at most. Going to take time to get things synced back over from my laptop to my desktop. Overall I would say I was very impressed with how HP handled the situation. A couple of days ago they even gave me a phone call to see how things were going and if I had gotten it back yet - that was nice.
On a side note, I can also report that Windows Vista’s image based backup service actually works! I made a backup of my PC before I sent it off and I am now back to how I was two weeks ago (even after a few reformats in between). I am almost scared to praise them too much because then the wheels might fall off - but thus far that part of the experience has been the most surprising of all.
