Tag Archives | feedback

DirecTV, Stop Letting Me Down!

Jun/18 in Personal

Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup.  This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish.  Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally sucked.

Back on June 4th I setup the order and they said they would be here to set it up on the 13th.  Oh goodie I said, can’t wait to get it up and running.  Well, about 9:00 AM on the 13th they said they wouldn’t be here cause they didn’t have enough techs working.  Fair enough, it was Friday the 13th afterall.

Next they were suppose to show up Monday, the 16th.  I got excited again because I thought I’d get to watch WWE RAW on my new TV in high definition.  Oh goodie I thought again.  Well, Monday about 1:00pm (an hour after their deadline for being here) I contact DirecTV to see where they were at.  The first person I talk to doesn’t have a clue but she gives me a local number.  Call the local number and I’m told they still don’t have enough techs to work in the area, and they move my install date again… to today.

So here we are.  Will they show up?  Will I have to call them to see why they haven’t shown up?  Should know sometime this afternoon.  Overall though, I have to say I am pretty disapointed with DirecTV’s customer service in a whole.  What if I was a new customer?  Heck – Dish Network is looking kind of nice by now.  Wonder how good their tech support is?

Update: Still nobody, and they got 20 minutes left to get here to meet their “promise” of behing here from 8AM – Noon.  Posted about it on their user forums too.

Looks like DirecTV deleted my thread without reason?  Wasn’t anything bad there – just going over what had happened thus far.  Once again, DirecTV ends up with two thumbs down as far as customer service goes.

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Open to Podcast Feedback

Jun/01 in Personal, Web Hosting

Since production of the podcast has been delayed again this week due to my recent PC problems I have decided to turn a negative into a positive (but I need your thoughts).  Go check out the technical difficulties post over at WebHostingShow.com.

+ Give Me Your Feedback, Suggestions, Compliments and Complaints!

I need all of you to let me know what you love, what you hate, what you want more of and what you could do without this week.  Give me your feedback so I can produce a better podcast just for you.

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Day 2 – Dealing with HP Support

May/20 in Personal

Well not much as changed, with my melted PC – so thought instead I’d make a few observations thus far:

  • HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.
  • I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.
  • I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop – so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.

Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.

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Day 1 – Dealing with HP Support

May/19 in Personal

While cleaning behind my PC yesterday, I noticed something a little funny in the upper air vent that caught my eye. It looks like around my power supply, some parts on the top have melted down on top of the three copper colored coils inside. Yes, my beautiful $2,000 baby is hurting – so I had to backup and shut her down.

Overheated? Part 3 Overheated? Part 4

You can check out more photos from my Flickr account.

I contacted HP support, and they will be sending me a box to ship her back in – so I can get it fixed or replaced, and sent back here. I figured, if this disaster gives me anything it has given me something to write about so expect me to chronicle the entire experience with working with HP’s support team right here over the upcoming days.

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Where Are You in the Green Hosting Debate?

May/08 in Web Hosting

green-hosting-debate I’ve got a lot of positive and negative feedback on this week’s edition of the Web Hosting Show podcast.  The most interesting of the bunch is the debate over how usual “green” hosting really is.  I know some hosts out there really want to do better by the environment, and feel like this is helping.  After reviewing all the facts though I still feel like it is a three card monte-like scam.  Here is a view from the other side of the fence from Jen L, one of the debaters…

We do it, and if it’s a scam, then so is my electric company regulated and overseen by the government.

At my home, I have the option to pay a premium for renewable energy, and I have lots of official stuff on my bill showing the higher price I pay with the guarantees that money got fed into the grid. My electric company releases the energy I pay for into the grid – they have to, or its illegal. Are the zaps coming into my house guaranteed to be clean?

No. Energy delivery is communal – but the higher premium I pay puts more clean energy into the grid that would not otherwise get there. If enough people chose to pay for the higher premium, a higher percentage of energy in the grid would be renewable. Does it come with the same ego boost as solar panels on the top of my house? No. Does it ensure that less pollution comes from me because I pay more than everyone else? Yes. It makes a difference.

It’s the same concept. Green Tags enable people that want to buy renewable energy but who don’t have it directly available to them to do so. If *everyone* did it no matter where they were, we could all be green in a short amount of time.

If you wonder if its a scam, ask to see the certificates that were issued (as we all get certificates saying precisely what we bought), and the report as to how they arrived at how much to offset. If they can’t give it to you, then yes, possibly, it’s a scam.

If they *can*, the place you are hosting is paying for their energy *twice*, once to keep the power on, and again in the same amount to feed that energy they used back into the grid as green energy so someone else doesn’t have to use dirty energy.

How someone voluntarily choosing to pay for their electricity twice can be considered “a scam” is beyond me.

Check out podcast 151 for yourself and join the debate.  Is green hosting good or just another sales gimmick to get you in the door?

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Mitchelaneous Updates (New Theme!)

Feb/12 in Personal

Changed Mitchelaneous.com a ‘bit. You like? Still not done yet with all of the editing I would like to do – but I’d like to take a few hours off from working on it to get some feedback if you have any.

Mitchelaneous.com Screenshot

Also if there is anything you would like to see where that isn’t here already – leave a comment and let me know. I’ll be taking in all the feedback shortly and hopefully once all is said and done will have a finished product that all will enjoy.

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Pownce – Needs a Little Something

Jul/12 in Hot Web Topics, Online Apps

Mitch Got Pownced!Well I have been using Pownce for a while now and I think there are some good things about it and a few things that could be improved with it. It hasn’t been fully released to the public though – so I don’t think there is any reason to think they won’t get things fixed up very nicely by the time everybody can use it.

Of course (like with any good Online application) I hope that continue to improve it past that point as well.

For those who are familiar to the instant messaging/connecting aspect of it – you can think of it as Twitter, but actually kind of useful.

Pownce Desktop Client Issues and Problems

I want to be able to minimize it to the system tray in Windows. It should remember it’s resized window as well. Right now I think the default size is a little on the large size, so I’d like for it to remember I resized it down each time I start it up.

Pownce Web Site Issues and Problems

Pownce really needs a better search option for users. I can’t really find people yet because the best thing you can do is a “Name” search. I want e-mail address search, I want keyword and interest search. I just want a little more to help me connect with people I know or people I might want to know.

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Send in Your Web Hosting Questions

Mar/08 in Personal, Web Hosting

I gave this a shot once and it didn’t work out – but I figured hey, why not give it one more try? I would like to get anybody and everybody to send me your hosting questions in audio form via Odeo. Here is the link for you to do so.

Send Me A Message

Now what can your question cover? Anything! Here are a few topic ideas to get you started:

1. Send me just a friendly hello!
2. Ask me a question about your hosting account of the Web hosting business.
3. Let me know your questions on and about domain names.

Both Web hosts and Web hosting clients are welcome to ask and I promise you I will do my best to get it played on a future episode of the Web Hosting Show. If I can answer it, then I will hook you up with somebody who can via the comments.

Send me your thoughts, my ears and podcast is waiting for you! Also if you know of a service other than Odeo which you would like to use just let me know.

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My Tacky Hat and Me

Jan/26 in Personal

MitchNow it is not that often that I get strangers saying nice things about me. While doing some “ego surfing” yesterday – I did run across this entry that I had never seen before.

How do I find out about so many different freewares? I surf all over and one of the places I visit hosts blog articles from Mitch Keeler. I like Mitch because he writes about free stuff most of the time. Drop on by to visit Mitch sometime. I rarely write about the same stuff he does, so you’ll be seeing a few items you’ve never seen before.

There is only one thing I don’t like about Mitch and I ain’t afraid to say it. Lose the hat Mitch, it looks tacky and you’re getting too old to pull it off.

Oh it gets better too. I want to thank ClifNotes for the nice (and not so nice) things he had to say about me. Here is a reader’s comment about his post on me…

Tacky? That hat is asinine. I have no interest in putting any of my trust in someone who displays that sort of total lack of taste.

Come on, my backwards baseball cap ain’t that tacky is it? Give me your thoughts – should I ditch the hat or not? Maybe I could replace that photo with this one?

Mitch vs Coconut - Round 1

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HostingFu Does Not Like Me

Nov/30 in Personal

While surfing around some of my old referrals for the Web Hosting Show, I ran across an old link that I had never seen before. It seems like HostingFu did a little mini review of my hosting podcast.

Mitch is a “self-proclaimed” web hosting guru, but his only credential seems to be that he has “worked in several hosting companies”. The content, although is web hosting related, is not really technical, which might hardly interest all the software engineers and system administrators out there.

What really annoys me is repeated trumpet blowing like “one and only one voice of web hosting world”, “I am web hosting industry media rockstar”, etc. Hmm. I know it is really surprisingly the only one I can find, but I found it is just way too much to be professional. Maybe it is just something distinctive which his audiences love.

A little harsh I might say, but for me any feedback is good feedback?

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