DirecTV, Stop Letting Me Down!
Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup. This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish. Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally sucked.
Back on June 4th I setup the order and they said they would be here to set it up on the 13th. Oh goodie I said, can’t wait to get it up and running. Well, about 9:00 AM on the 13th they said they wouldn’t be here cause they didn’t have enough techs working. Fair enough, it was Friday the 13th afterall.
Next they were suppose to show up Monday, the 16th. I got excited again because I thought I’d get to watch WWE RAW on my new TV in high definition. Oh goodie I thought again. Well, Monday about 1:00pm (an hour after their deadline for being here) I contact DirecTV to see where they were at. The first person I talk to doesn’t have a clue but she gives me a local number. Call the local number and I’m told they still don’t have enough techs to work in the area, and they move my install date again… to today.
So here we are. Will they show up? Will I have to call them to see why they haven’t shown up? Should know sometime this afternoon. Overall though, I have to say I am pretty disapointed with DirecTV’s customer service in a whole. What if I was a new customer? Heck - Dish Network is looking kind of nice by now. Wonder how good their tech support is?
Update: Still nobody, and they got 20 minutes left to get here to meet their “promise” of behing here from 8AM - Noon. Posted about it on their user forums too.
Looks like DirecTV deleted my thread without reason? Wasn’t anything bad there - just going over what had happened thus far. Once again, DirecTV ends up with two thumbs down as far as customer service goes.
