Mitchelaneous » day 2 http://www.mitchelaneous.com geeky tutorials, tips, guides and reviews Wed, 08 Feb 2012 13:22:49 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Day 2 – Dealing with HP Support http://www.mitchelaneous.com/2008/05/20/day-2-dealing-with-hp-support/ http://www.mitchelaneous.com/2008/05/20/day-2-dealing-with-hp-support/#comments Tue, 20 May 2008 11:15:04 +0000 Mitch http://www.mitchelaneous.com/?p=1610 Well not much as changed, with my melted PC – so thought instead I’d make a few observations thus far:

  • HP has yet to update the “status” page where I can check into the progress of all of this. With the FedEx tracking number though I do know my box should be here sometime before 4pm on Wednesday.
  • I was impressed with HP’s online support. I explained my issue, showed them the pictures and they told me they’d setup a pickup for it, fix it or replace it and then send it back. They have also promised it would all take 7 to 9 days too.
  • I am pretty sure I grabbed all my important documents. I copied them over to an external hard drive and then copied from there to my laptop – so all my bases should be covered there. Will probably try to do the reformat and re-install of Windows Vista tonight so it will be ready to box up and go.

Should be getting Wii Fit tomorrow too, so it should be fun to see if the UPS guy has a run in with the FedEx guy. As long as they keep their brawl out in the street, I don’t mind.

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