Posts Tagged With: customers
· December 2, 2007 at 8:14 am · Web Hosting
Tags: cpanel, customers, hosting, mp3, podcast, Resources, tools
As I start working on next week’s edition of the Web Hosting Show podcast, I figured it wouldn’t hurt to take a look back at last week’s digital masterpiece.
The highlight of the show for me as far as advice goes was should web hosts listen to the customers - even if they are an angry mob trying to beat down your proverbial door? I say always - but then again, I’m all about making good public relations. Here are just a few other topics from this week’s episode of the Web Hosting Show.
- Another cPanel Backup Tool Review - Site Backup CP!
- Best Blogging Scripts this Side of the Hosting River!
- A New Hosting News and Resource Link Suggestion!
- Tease on My Article in the Next Edition of Ping! Zine?
- Better Tools and Tips for Quick Responses!
Check it out on WebHostingShow.com or download the mp3 and listen while you yourself figure out if your going to deal with those angry mindless clients banging at your door. Afraid it might be too late to dig out an escape tunnel.
· October 2, 2007 at 11:00 am · Web Hosting
Tags: customers, government, hosting, hosts, podcast, tips, web, xdrive
Are there something about web hosting that suck? Sure - and I hit on a few hot topics that I have already gotten some interest e-mails about on yesterday’s broadcast of the Web Hosting Show podcast.
Tune in and make the judgment for yourself. From customers to web hosts themselves I did my best to pull no punches. Here are just a few more topics of interest from this week’s podcast:
- Does the Web Hosting Industry Need a Governing Body?
- Give AOL’s Xdrive Another Shot, Really! Please?
- A Few Customer Relation Tips for any Web Hosting Worker
I’m also happy to say the Web Hosting Show made it onto the top 50 hosting blogs list over at VirtualHosting.com. Many thanks!
Download the MP3 | Check Out the Show Notes
· March 7, 2007 at 5:00 am · Hot Web Topics
Tags: customers, domains, ICANN, issues, problems, RegisterFly, registers
RegisterFly folks, I have an offer for you - but I will leave that for last.
You know you are in a bad spot when you are a domain name register and your Web site is down for any period of time. That is almost as bad as visiting a Web host, seeing it down, and then once it comes back up have a big “99.9% Uptime” logo flashing in your face.
If you want to hear some of my thoughts on what RegisterFly has gone through thus far, I would check out the Web Hosting Show from two weeks ago. The latest ‘bit of news to happen in their recent streak of bad luck is going offline for a little while. You can read all about the technical details at Netcraft. I am not sure if I feel more sorry for the RegisterFly company or the customers of RegisterFly.
Once source of news on this story I have been surprised by is ICANN. I never even knew they had a blog till somebody from the ICANN organization left me a comment yesterday via WebHostingShow.com. It is bookmarked, and is now one of my best friends when it comes to tracking all this RegisterFly trouble.
If anybody from RegisterFly’s side of things wants to have their side of the story told, I am offering you an open spot to do it on the Web Hosting Show podcast - the number one hosting podcast out there today. There is an open door for them to send me any audio statement they wish to send and I will play it for the world to hear. Now the only question is, will they take me up on it?
· December 20, 2006 at 5:00 am · Hot Web Topics
Tags: blogs, business, ceo, customers, foot, homestead, hosting, mouth, relationships
So the customer is not always right? Damn, I have been in the hosting business for a few years now and I have been doing things backwards! The CEO of Homestead has stuck his foot in his mouth and now it seems like everybody and their grandmother are taking their shots at him.
Personally, after I actually read what he wrote (Maybe you should fire that customer?), I did not think it was all that bad. It has been blown out of proportion. Sure, I might not agree with his comments but he has the right to have them. Maybe you should take those customers that are a pain in the rear and kick them out the door. Wouldn’t it be better though to take that enemy and make him or her your friend?
I have seen my fair share of jerk customers working customer support over the years. I have never told them to “hit the bricks” or “don’t let the door hit you on the way out!” yet. Why? Your role as a service provider is to make the customer happy, it is just that simple. No matter if they are the nicest person in the world or the worst, you should be bending over backwards to make them happy.
Why? The most powerful weapon you have when it comes to getting more customers is word of mouth advertising. If you can not win that war, you will not have much of a future. If you provide any service to any group of people out there, you should always want to make them happy. So maybe the customer is not always right - but the customer should always be made happy.
· November 9, 2006 at 8:24 am · Web Hosting
Tags: customers, easy, geek-free, solutions, web-hosts
The folks over at Your Web Department are promising to deliver a “Web in a box” type service for those people out there looking for a simple and direct Web hosting solution. One quote in the news coverage I read about this story in caught my eye.
99 percent of our customers don’t care what servers we use, what operating system we run on, or where and how we provide hosting. They just want it to run and be there for them all the time. Your Web Department takes away the pain and complexity. It’s designed to allow anyone who has the ability to create, save, cut and paste to put together and maintain their own Web site easily and affordably.
I have to agree, a lot of people do not care if they are on a Linux box or a Windows box. They could care less what DNS configurations are or what the server load times tell us. So is aiming your business at the people who know least about Web hosting a good idea? I think it is. This is probably the biggest market of people out there, so Your Web Department or any other Web host out there would be silly not to reach out to them.
· September 24, 2006 at 11:25 am · Personal
Tags: career, customers, hosting, job, Lunarpages, new, support
Well, I guess it is about time I said something public about this. After my offer to the world for my “professional services” more than a few folks came out and offered me a job. I have to thank everybody who did so, and I wish I could work for you all. After much debate though, I decided to go with Lunarpages.com. Starting tomorrow, I am going to be working on their forums and doing pre-sales chat for them. I know, it isn’t the biggest job in the world, but I didn’t want too much work. I just wanted a 9 to 5 type job to where I could keep doing my writing, and get some extra cash on the side.
It has been two years since I last worked in this type of job, but I think as soon as I get used to it again, all should be well. Customer support is like riding a bicycle, right?
