Well, after complaining a lot – I finally got my SumoSac I ordered a few weeks ago. It took about a week to get here, which is not too bad. The people at SumoLounge.com though really need to work on their customer service. The day after I posted my previous thoughts on the shipping problems, I called them up to see if I could figure out where my package was.
The nice lady on the phone told me that it had not yet been shipped, and it might still take 4 to 5 more days. “Ok, fair enough” I thought to myself. At least now I know when to expect it. Well, about an hour later, I finally get a response to one of my week old e-mails. They tell me my order is out for delivery right now. So now I was left with, it’ll be here in another week or in a few hours. I am happy to say it was the “few hours” on which was correct.
Back the the chair though, the SumoSac has to be the most comfortable one I have ever sat in. Instead of beads, it is filled with foam. If it gets too dented up, all you have to do is fluff it like a huge pillow and then plop back down onto it. It’ll be interesting to see how long it stays fluffy – into the next few years. As for right now though, I am really happy with the purchase. I just wish their customer service department would get an overhaul.
Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup. This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish. Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally sucked.
Back on June 4th I setup the order and they said they would be here to set it up on the 13th. Oh goodie I said, can’t wait to get it up and running. Well, about 9:00 AM on the 13th they said they wouldn’t be here cause they didn’t have enough techs working. Fair enough, it was Friday the 13th afterall.
Next they were suppose to show up Monday, the 16th. I got excited again because I thought I’d get to watch WWE RAW on my new TV in high definition. Oh goodie I thought again. Well, Monday about 1:00pm (an hour after their deadline for being here) I contact DirecTV to see where they were at. The first person I talk to doesn’t have a clue but she gives me a local number. Call the local number and I’m told they still don’t have enough techs to work in the area, and they move my install date again… to today.
So here we are. Will they show up? Will I have to call them to see why they haven’t shown up? Should know sometime this afternoon. Overall though, I have to say I am pretty disapointed with DirecTV’s customer service in a whole. What if I was a new customer? Heck - Dish Network is looking kind of nice by now. Wonder how good their tech support is?
Update: Still nobody, and they got 20 minutes left to get here to meet their “promise” of behing here from 8AM - Noon. Posted about it on their user forums too.
Looks like DirecTV deleted my thread without reason? Wasn’t anything bad there - just going over what had happened thus far. Once again, DirecTV ends up with two thumbs down as far as customer service goes.
Comments off · October 8, 2006 at 12:14 pm · Web Hosting
Working any sort of customer support job is hard, but working customer support for a Web host is even harder. Oh you think sitting around and answering people’s questions is an easy job? I would beg to differ and I’ll let you know why on this edition of the Web Hosting Show.
Well, after complaining a lot – I finally got my SumoSac I ordered a few weeks ago. It took about a week to get here, which is not too bad. The people at SumoLounge.com though really need to work on their customer service. The day after I posted my previous thoughts on the shipping problems, I called them up to see if I could figure out where my package was.
Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup. This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish. Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally sucked.