Well, after complaining a lot – I finally got my SumoSac I ordered a few weeks ago.  It took about a week to get here, which is not too bad.  The people at SumoLounge.com though really need to work on their customer service.  The day after I posted my previous thoughts on the shipping [...]

Back a few weeks I decided I’d upgrade to DirecTV’s HD lineup.  This of course meant I would have to get two new boxes for my house (one regular DirecTV DVR and one HD DVR) and a new dish.  Ever since then I have almost been kicking myself because DirecTV’s customer service has… well, totally [...]

Working any sort of customer support job is hard, but working customer support for a Web host is even harder. Oh you think sitting around and answering people’s questions is an easy job? I would beg to differ and I’ll let you know why on this edition of the Web Hosting Show.
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