Posts Tagged With: chair

My SumoSac Finally Arrived (and I have a very happy rear end)

2892635180_393c05364a_m Well, after complaining a lot – I finally got my SumoSac I ordered a few weeks ago.  It took about a week to get here, which is not too bad.  The people at SumoLounge.com though really need to work on their customer service.  The day after I posted my previous thoughts on the shipping problems, I called them up to see if I could figure out where my package was.

The nice lady on the phone told me that it had not yet been shipped, and it might still take 4 to 5 more days.  “Ok, fair enough” I thought to myself.  At least now I know when to expect it.  Well, about an hour later, I finally get a response to one of my week old e-mails.  They tell me my order is out for delivery right now.  So now I was left with, it’ll be here in another week or in a few hours.  I am happy to say it was the “few hours” on which was correct.

Back the the chair though, the SumoSac has to be the most comfortable one I have ever sat in.  Instead of beads, it is filled with foam.  If it gets too dented up, all you have to do is fluff it like a huge pillow and then plop back down onto it.  It’ll be interesting to see how long it stays fluffy – into the next few years.  As for right now though, I am really happy with the purchase. I just wish their customer service department would get an overhaul.

 

SumoSac Still Not Here, Amazon Spoiled me to Fast Shipping

SumoSac I was in need of a new chair, so I figured – why not order one of those SumoSacs?  They do look pretty cool.  So where does the problem come in?  Well one week later and I have yet to hear anything about the order I put in.  The way I see it, places like Amazon.com have spoiled me to good customer service.  Over at SumoLounge.com (where I picked up my sack of sumo) the only support they have is via e-mail – which NOBODY has answered in over a week’s time. 

Starting to wonder, where it all gets dumped to?  Is there some poor sap somewhere looking at my e-mails and laughing – or maybe somebody has been sick? 

So where is my SumoSac?  Not a clue (hopefully somebody from Sumo Lounge might be reading this.  Coming from somebody who does nothing but customer support day in and day out, makes me feel good that I’m delivering better support than these guys right now.

Come on, Sumo Lounge – prove me wrong!

 
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