I was in need of a new chair, so I figured – why not order one of those SumoSacs? They do look pretty cool. So where does the problem come in? Well one week later and I have yet to hear anything about the order I put in. The way I see it, places like Amazon.com have spoiled me to good customer service. Over at SumoLounge.com (where I picked up my sack of sumo) the only support they have is via e-mail – which NOBODY has answered in over a week’s time.
Starting to wonder, where it all gets dumped to? Is there some poor sap somewhere looking at my e-mails and laughing – or maybe somebody has been sick?
So where is my SumoSac? Not a clue (hopefully somebody from Sumo Lounge might be reading this. Coming from somebody who does nothing but customer support day in and day out, makes me feel good that I’m delivering better support than these guys right now.
Come on, Sumo Lounge – prove me wrong!
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