When asking any business for support, you should make sure you do so by including all the details that might be needed to answer that support request. Sometimes just posting a simple question is not enough and you need to make sure you explain yourself so you can get an answer quicker.

First thing you should do is state your question. Make it short, simple and to the point. You see after this simple step many people stop and just send that in to a support team. That alone is not enough.

You need to include more details about what it is you are asking about, why you think you need it and what it is exactly. The more oddball your question – the more information somebody might need. For example this question here:

Do you support WordPress on your Web hosting accounts? WordPress is a blogging engine that uses PHP, MySQL and more. Here is an example of the specs list needed for hosting it.

Is easier to answer than:

Hi there I want to install a script for something but I need to know if you support my thingies I need for it thanks.

Support professionals in any arena are not mind readers. You have to try to do your best job at layout out the question in a way anybody could understand if you want the quickest results.