I’ve worked in Web hosting and customer service for a number years. Over those years, I have noticed a lot of little things that might help you get your issues solved faster and help you build a better relationship with your own hosting support team.
Give me a preview of your issue, question or problem in the title of the E-mail or help desk ticket. Don’t put in “Dude, Site is Lik the BrockeN!”
Make sure you include every bit of information you think might be needed to solve your question. Usually a Web host will let you know what type of verification they need from you for certain things. Provide that stuff first and you’ll take at least one step out of the support process.
Don’t insult your Web host. I don’t care if you had twelve servers and they all just went down and now your in all on the floor crying. Yelling and insulting your Web host is not going to help things any. Take a deep breath and do your best to work with your Web host in getting the issues taken care of. No need to make things more stressful than they already are.
