Archive | March, 2006

Drift 2 Hosting Interview

I drift back and forth from the real world to the hosting world all the time. I don’t think that is what Greg Pruitt had in mind when starting Drift 2 Hosting. I recently had a chance to talk to him about Drift 2 Hosting as a hosting experience, as well as a few topics about the hosting industry itself. There are a lot of players in the Web hosting game, but Greg always seems to go out of his way to help out others around him. If he brings this dedication to his customer base, I can see why Drift 2 Hosting has become so successful.

How hard is it to get your face out there and get your products known in the Web hosting industry today?

Greg: The web hosting industry is very competitive, there are many web hosting companies out there. Anymore anyone with some money to spend can start a web hosting company. With us alone you can get a private label reseller hosting account and start a hosting company for about $50 or less. Since most hosting companies have reseller hosting plans there are many web hosting companies out there, and we are all fighting for good keyword ranking and adverting spots in a highly saturated market.

Keyword bids are very high and advertising costs for the hosting industry are very high. Also with the competition of advertising is the competition of best value plans. All the big companies, aka the big boys, are increasing plan sizes to extreme amounts. This is a never-ending battle; no one is going to buy from host A if host B has more resources for the same price. This is why we are again increasing our plans at Drift2 Hosting. It’s the only way to compete with the larger companies. I would like to believe that superior support and service would out rule the vast amounts of resources, but on paper people want more bang for their buck.

What do you believe that Drift2 Hosting provides that customers can’t get anywhere else?

Greg: To be honest in this competitive market you should be able to find everything we offer from another host. However, you won’t find the dedication to provide you with the best possible hosting solution that we can offer. We are not a large company so we cherish every client like they are our only client. We can’t always compete with the big companies so we strive for customer satisfaction.

What are some of the daily stresses that you have to live through while running a Web hosting company?

Greg: The biggest stress I have is making sure that everything is running right and that there are no problems. My biggest fears are DOS attacks, spammers, phishing, site and possible server failures. These are all things that can hurt the overall hosting experience for our clients, and our number one concern is customer satisfaction. There is also the stressful process of getting our company noticed in the industry.

Do you see the Web hosting community as being one that interacts with everything or as one that lives in it’s own bubble?

Greg: I think the hosting industry has a hand in a lot of things. There are many aspects of the industry – there are the hardware vendors, software vendors, communication vendors, all the technical support, advertising marketing, and of course we have to be in touch with our clients, which consist of businesses, big or small, people, nonprofit organizations and more.

Do you have any new features or innovations planned for down the line as far as Drift2 Hosting goes?

Greg: Yes, we are currently waiting for the newest version of the Hsphere control panel to come out. This new version of Hsphere will make it easier to run the hosting company, which in return will give us more time to help our clients and to improve the overall hosting experience. Also, with the new version of Hsphere we will be able to offer MS Exchange Hosting, and the control panel will allow us to sell and manage dedicated servers. In addition to this new version of Hsphere we are planning on added Windows hosting, video and audio streaming, MS Exchange hosting, dedicated servers, cold fusion hosting, and VPS hosting.

What is your opinion of The Web Hosting Show and WHIR TV, as far as new mediums to get Web hosting content out to people?

Greg: I love the Web Hosting Show and WHIR TV, this is one of the best things to come about in the industry. This is a great way to learn the ins and outs of what’s going on in the web hosting industry. I really like the fact that a lot of resources and hosting companies are talked about; this allows us to find out about different products and news of the industry. I can’t tell you how many times that I have gone and looked up something mentioned on the Web Hosting Show. This is a great thing for the hosting industry and I recommend everyone to keep up on both of these great shows.

In what areas would you like to see the world of Web hosting change, and why?

Greg: Well I’m going to go on a personal idea and opinion for this one. I would love to see Apple create web hosting servers with its own control panel. If they made the control panel as well as they made their operating system they would have the best control panel in the industry. It would be very stable and very user friendly.

What are your thoughts about the hosting industry’s annual conference, HostingCon?

Greg: I really would love to attend this event. It is a must for all members of the hosting industry. This is where you can talk and meet all your competition, meet vendors, and make friends and possible new clients and/or partnerships. In the hosting industry we like to communicate over the web and we hardly ever see any of the people involved. With this event you will actually get to meet and shake the hand of the person.

What does the Web hosting industry need to make itself better?

Greg: The web hosting industry just needs us to continue our progress of improving the hosting experience by making hosting more user-friendlier hosting, and providing quality support.

Any final thoughts you might want to get across or share?

Greg: On a final note I just would like to thank Mitch for interviewing me and for the great show he provides.

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90% of Hosting News is Crap

I read a lot of RSS news feeds on and about the Web hosting world. Why does it seem like 90% of the stuff that crosses my feed reader is crap? I really don’t care if some big company hired a new CEO or Web host number 344 added a new data center. Where is the interesting news that we can all get excited about? True innovation is what the Web hosting world is lacking. Hopefully, sometime soon, somebody will be able to come along and shake things up a ‘bit.

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The Hostingsphere

No matter where you turn, you always seem to hear about the blogosphere. Those wacky A-list bloggers are always up to something. It is almost like a sitcom that you can’t turn off. What about the Web hosting world? I think the Web hosting industry is very much to itself. Web hosting people don’t like the normal crowd. They like to stick with their own, where they feel safe. I’d call this place the hostingsphere.

Where the blogosphere is ruled with opinions from many different walks of life, the hostingsphere is filled with press releases. You see another thing you have to realize about the hosting industry is we are behind in the times. If the blogosphere lives in the land of Web 2.0, then the hostingsphere is living on the Web 1.0 alpha. The hosting industry is the backbone of everything you see or hear about Online. It still confuses me that there isn’t more conversation going on about it. The hosting industry seems to be scared of the innovation of communication.

So what is going to change it? I don’t think it ever will be changed. The only thing that we can hope for is that a few more voices come out from the hosting industry that aren’t telling us about unlimited services or a server being upgraded.

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Microsoft Office Live

Microsoft Office Live promises to give people and businesses every tool they will need to get something up and running on the World Wide Web. How strong is the product and how will this effect the hundreds of Web hosts out there? Well I’ll give you a few of my thoughts and opinions and let you decide for yourself.

Listen to the Web Hosting Show Thursday Special!

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FastServers.net Interview

I recently had a chance to talk with Aaron Phillips, the Vice President of FastServers.Net. I wanted to get some of his insight on and about the world of Web hosting. FastServers.net is one of the best dedicated server hosts I have seen in a long time. They provide great customer service and they do so with a smile.

You guys are obviously not the “run of the mill” type Web host. What separates FastServers.Net from the rest of the Web hosting industry?

Aaron: In a recent competitive analysis one of the major separation factors from FastServers.Net and the Top 20 competition is the up front pricing and range of options we give to customers looking for dedicated servers. The secret to our success revolves around the free flow of information combined with the ability to customize the perfect dedicated server solution for any level of technical aptitude. By allowing customers/clients the ability to mold the dedicated server solution to their exact needs we are able to provide a higher level of customization which results in them saving money and having the exact specifications they require to be successful.

As a company that has been in business since 1996, FastServers.Net is focused on our ability to provide customized dedicated server solutions while still remaining focused on being organized across the board. As the company broadens its reach and expands the dedicated server products and services, we have a passionate focus on making sure these environments remain under control and organized for our clients.

FastServers.Net focus on quality starts with offeringmanaged dedicated server which are all Dell PowerEdge Servers. Installed with the most popular software such as Microsoft Windows, Red Hat Linux, centOS Linux, Plesk from SWSOFT, cPanel, HELM, and Urchin we provide linux dedicated servers and windows dedicated serverswith the ability to scale to high availability dedicated server solutions.

Who is your target audience, and what do you offer that appeals to them so much?

Aaron: 60% of our client base consists of Web Hosting companies. As a prior shared web hosting company we have a deep understanding of the dedicated servertechnology that drive this industry. Our dedicated serversupport engineers know the ins/outs of the major control panels, operating systems, and ongoing issues that web hosting companies face.

40% of our client base is enterprise level hosting which include high availability dedicated servers, disaster recovery, and multi dedicated server solutions. The FastServers.Net team of

dedicated server engineers have developed unique in house processes that allow us to rapidly deploy tested solutions that would otherwise takes weeks or months to produce.

Being in tune with the latest dedicated server technology is only half of what makes us appealing to our client base. The other half is our quick and knowledgeable response to customers. Starting with the Sales/Billing Teams at FastServers.Net our average turnaround time for responses to customers is less than 2 hours. When presented with an RFQ (Request for Quote) even the most complex dedicated server solutions are priced out in less than 24 hours. Our support team has the same sense of urgency when working with client responses providing fast dedicated server solutions to complex problems.

One thing I see you sell hard via the Web site is the idea of collocation. Why do you feel like collocation is so important in today’s hosting market?

Aaron: FastServers.Net offers collocation to customers that have the need for ownership of hardware. In many organizations this requirement is one of financial needs. Our collocation solutions offer the same great solutions as our managed hosting solutions with the major difference being who owns the hardware. For customers that do not wish to incur an up front fee we always suggest managed dedicated server.

FastServers.Net recently launched a unique program that allows customers to purchase Dell based hardware using our bulk discounts with Dell. This allows customers to save 25-40% on their hardware purchase and get the highest level of quality when it comes to a collocation solutions.

What are the benefits to signing up for FASTSERVERS.NET’s reseller program?

Aaron: FastServers.Net has 2 channels to allow customers to resell our services. The most popular is our Referral program, allowing anyone to offer our products/services and get a recurring 10% discount. The FastServers.Net Affiliate program currently has over 300+ members that utilize this channel for referrals.

The FastServers.Net Dedicated Server Reseller Program is for companies that maintain an in house technical staff and want the ability to private label and resell dedicated

servers/colocation. They receive 25% off our normal prices and maintain ownership of the clients. As a middleman they enjoy direct access to Tier 3 support, consolidated billing, and have the ability to expand their organization with our support.

Our Dedicated Server Resellers range from hosting companies to IT firms offering specialized solutions each with a unique offering backed by FastServers.Net.

I’ve said before that it seems like the Web hosting industry seems to be falling behind when it comes to innovation. Do you think that is right or wrong, and why do you think that?

Aaron: Innovation definitely has become more focused and specialized. The popular control panel software and operating systems have peaked with the features they have to offer, but are making slow progress with minor improvements.

What are your thoughts about last year’s HostingCon and what do you think we can look forward to at this year’s event?

HostingCon 2005 was a major success for FastServers.Net, we enjoyed our activity based booth with live gambling, meeting 100′s of new people and enjoyed spending time with our vendors. HostingCon 2005 was suppose to be a vehicle for branding and name recognition but immediately developed into a relationships and new customers. We have not released information about HostingCon 2006, but remain excited about this year’s booth. We have been hard at work since the end of 2005 preparing for this event.

More exciting than our booth is the focus on knowledge and the new structure HostingCon 2006 has to offer. With the change in format and focus on quality speakers, schedules, and events we are proud to be the Platinum Sponsor.

Do you have anything big planned for this year’s HostingCon?

Aaron: Yes, while our booth isn’t ready to unveil a few exciting developments are public knowledge.

FastServers.Net presents KISS-FM’s Storm Bennett DJ SAB in the Red Room at Pure, Caesar’s Palace, Las Vegas from 7:30 – 11:00pm on Tuesday, July 18, 2006. You won’t want to miss unlimited top shelf drinks, and delectable food all in the location awarded the nation’s top nightspot by E! Entertainment. All access passes to this exclusive event will be limited. Additional information will be provided at a future date.

On Tuesday, July 18, 2006 at 10:00am, four CEOs of successful hosting companies will gather for the panel Lessons from the Trenches – What Works NOW, moderated by technology attorney David Snead. Panelists for this keynote are Ian Andrusyk, President and CEO of FastServers.Net; Lou Honick, CEO of HostMySite.com; Robert Marsh, CEO of EV1Servers; and Jeffrey Stibel, President and CEO of Interland. Learn how to create products customers want from CEOs who have successfully launched new brands, turned companies around and quick started new products. Each panelist will share real world examples of how they beat expectations in the hosting market for 2005, and how they plan to continue to succeed.

Where do you see FastServers.Net five or ten years down the road?

Aaron: FastServers.Net will continue to grow and expand the dedicated server offering. 5-10 years down the road we will remain one of the top dedicated hosting providers with a stable history and growing client list. We will continue to be Platinum Sponsors for HostingCon 2016 with unique booths, direct involvement, and support of this trade show. As a mature and stable provider we will expand into the new technologies that are released and provide customers with the ability to customize these solutions to meet their exact needs.

What is your opinion of WHIR TV and the Web Hosting Show as far as being new ways of getting Web hosting news and information out to the public?

Aaron: I like both entities, they provide me an easy way to listen and watch information on a weekly basis. Keep up the great work!

Do you have any final thoughts?

Aaron: FastServers.Net remains forever grateful to our customer base and it’s our honor to serve these customers. While we are not a perfect match for every single organization we do work hard to make our options as flexible as possible.

FastServers.Net appreciates and honors the dedicated server and collocation customers world wide. It is through our customers that we have been able to be a success in the industry and we will continue to work hard to build relationships that are long standing.

FastServers.Net can be contacted via sales@fastservers.net or by visiting www.fastservers.net.

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